Click HERE for airline info
Arrivals
Domestic Arrival Procedures
Step 1 : Passengers disembark and follow the sign leading to the baggage hall.
Arrivals
Step 2 : Retrieve your baggage in the baggage hall at the baggage carousel no.1-5. You can verify the baggage carousel number of your flight from the flight board.
flight board baggage carousel
TIPS
In case you can’t find your baggage or the baggage carousel is empty, kindly contact your airline, e.g. Thai Airways, Bangkok Airways, etc. or at the baggage claim counter.
baggage tracking counter
Step 3 : Proceed to Arrivals hall on 2nd level (Exit A).
domestic flight arrival exit
TIPS
Appointment for a pickup can be made at the meeting point. (meeting point map)
Meeting Passengers
Step 4 : Have a pleasant journey. Ground transport and airport map can be accessed here. Ground transport click
public transport service
International Arrival Procedures
Documents to be presented passport, Arrival Card >> Arrival Card sample
Step 1 : Passengers disembark and follow the sign leading to Passport Control and the baggage hall
Arrivals
Follow Arrivals sign to Immigration and proceed to retrieve your baggage.
Immigration
TIPS
In case a passenger has not obtained a visa to enter Thailand, the list of countries whose citizens are eligible to obtain Visa on arrival alongside additional details can be accessed here. Visa on Arrival click
In case a passenger traveling from Africa and South America, proof of vaccination is required to be presented at either the Quarantine counter in the south or in front of the Immigration at your convenience.
Visa on Arrival the Quarantine counter
Step 2 : Present your passport and Arrival Card at the immigration counter.
Immigration counter
Passport Control
Strp 3 : Retrieve your baggage in the baggage hall at the baggage carousel no.6-23.
You can verify the baggage carousel number of your flight on the Baggage Claim Flight Board.
Baggage Claim flight board
Your baggage should be retrievable at the baggage carousel number of your flight displaying on the flight board.
baggage carousel area
TIPS
In case you can’t find your baggage or the baggage carousel is empty, kindly contact your airline, e.g. Star Alliance, BFS etc. or at the baggage claim counter.
baggage tracking counter
Step 4 : After you have your baggage and all your belongings, undergo the Customs inspection. Click for details.
If you have goods to declare, you should go to the exit stating “Goods to Declare” (the red exit)
If you have nothing to declare, use the exit stating “Nothing to Declare” (the green exit)
TIPS
You can check the list of goods to declare at the Customs inspection click
Customs inspection
Step 5 : Proceed to Arrivals hall on 2nd level (Exits, B&C).
international flight arrival exits
TIPS
Appointment for a pickup can be made at the meeting point. (meeting point map)
Meeting Passengers
Step 6 : Have a pleasant journey. Ground transport and airport map can be accessed here. Ground transport click
public transport service
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